Frequently Asked Questions / How to Order?
Lots of Questions need answering but I will start with the ORDER PROCESS....
  ~ What is the order Process? ~
....Only 4 steps!
1. Make your purchase and follow Shopping Cart/ Checkout instructions to complete payment.  ( Paypal - Visa / Mastercard / Bank Deposit ) * If paying via bank deposit please contact me for bank account details before your purchase.  Postage is FREE within Australia.
2. Once you have made payment, I will email you requesting your photos, etc... 
( I will be replying to your Paypal email address so please check regularly).    
3. Please reply to our email, attaching photos, names and any alterations/ amendments to the poem you require. 
Please make sure your photos are at minimum 200kb size  or 300dpito be lovely and clear. The larger the photo size the clearer the quality.
*Hotmail / Yahoo / g mail users please note: photos may be reduced when emailing from these providers so please make sure you mark, Keep original size before you send.  Alternatively, you may need to use another email account. If this is the case please advise us so we can match you with the original email address.
4. Once your information has been received we will email you back with the proof to approve within 24hours.
Once you have approved the proof, we will print and post out to you within 48 hours.
Please Note : We will  NOT post until your proof is approved by you.  
Please double check that the mailing address on your paypal account is correct. 

~ Product FAQ's ~

How are the products printed?
We use Canon ink jet printers in which we use genuine quality inks
What size are the products?
As our aim is to provide an affordable gift option, for all our poems, placemats, charts, etc.. we use A4 matte photo paper  ( 225 gsm )
All our certificates are printed on high quality certificate card. ( 230 mic )   They are A5 in size.
Do the products come laminated?
Yes, all our items, except the certificates, are laminated (80mic)
*Please Note: Once laminated, the finished product comes up really glossy and lovely, similiar to a photo.
Can I get my items unlaminated?
Yes.. please contact us if you require this.  We can print on Matte or Glossy photo paper, NOT laminated.
Can we make changes to the design?
Yes, well
We can amend most things on the designs and swap over poems from design to design, etc...  You will just need to note that to me when you email me your order details.
We can also amend any parts of the certificates. Change wording etc...  For example in the past, we've added "Dedication", instead of Christening 
We can even remove sections, such as the Priest signature, etc.   

~ Shipping FAQ's ~
How long will it take to receive my order?
This is a little tricky as it will all depend on when you approve the proof.
What we can tell you though is once you have approved the proof, we print and post within 48 hours.
We post monday to friday, so if you approve the proof on a Thursday or Friday, it will not be posted until Monday.
We ship Australia wide.
Approx postage times ( as per aussie Post website)
Melb Metro                                                             1-3 business days
Vic country and interstate capital cities                     4-6 business days
Interstate country                                                    4-6 business days
How is my item packaged for postage?
All products are placed with strong cardboard in a zip lock bag to prevent bendage or water damage. 
We clearly mark " Do Not Bend" on the envelope. 
As items are posted in C4 envelopes.  Thus being too large for the normal letter box.
Your postie will most likely bring it to your door or card the item to be picked up at the post office.
Can my parcel be Express Posted?
Yes, please contact us as we will need to send you an invoice.  An extra $5.00 for express post is charged.
Do you ship overseas?
Unforinately we do NOT ship outside of Australia.
However, we may be able to email you a digital file if requested.
Please "contact us" to discuss
~ Customer Service ~
Here at Personalised Productions Affordable Poems Placemats Keepsakes, Customer Service is our highest priority.  Please be assured that we will spend the time and effort in making your product to your specification
Our aim is to offer quality products at excellent prices.
If you have any concerns with any items purchased, please do not hesitate to contact us in regards to your problem.
If you are happy with your item and service we would greatly appreciate it if you could pop us a little message of appreciation as we would love to display our testimonals on our site :) 
~ Disclaimer ~

All designs are created by Personalised Productions Affordable Poems Placemats Keepsakes.

Designs and Copyright remain the property of Personalised Productions Affordable Poems Placemats Keepsakes and cannot be reproduced.

Clipart is freeware or created by Personalised Productions Affordable Poems Placemats Keepsakes.

 ~ Thanking you ~


ABN: 27 941 939 540