Frequently Asked Questions / How to Order?
   ~ What is the order Process? ~
....Only 4 steps!
1. Make your purchase and follow Shopping Cart/ Checkout instructions to complete payment.  ( Paypal - Visa / Mastercard / Bank Deposit ) * If paying via bank deposit please contact me for bank account details before your purchase.     
2. Once you have made payment, we will reply email you to your PAYPAL EMAIL address requesting the details for your purchase.  Please check your SPAM folder in case it sneaks in there. 
3.  You then reply to us with ALL the details for the item purchased. If you are emailing us photos please be sure they are high resolution.. at least 1mb in size or larger.     
4. We will then reply email you the proof to approve before we print and post OR we will reply email you the digital file, depending on the format your have purchased. 


~ Item Specifics ~

How are the products printed?
We use Canon ink jet printers in which we use genuine quality inks
What Specs of the products?
Our poem / placemats / prints -  All printed by us A4 size.  Printed on 250 gsm matte photo card and laminated 80 micron
Our certificates are A5 in size and printed on 250 gsm matte card. NOT laminated and are accompanied by a personalised envelope.
Do the products come laminated?
ALL of our prints / placemats/ poem ARE laminated 80 micron
*Please Note: Once laminated, the finished product comes up really lovely and glossy and you can cherish as a keepsake for years to come.
Can I get my items unlaminated?
We prefer to laminate as we print on MATTE card and it does not have the gloss effect.  If requested we can post unlaminated or you might prefer a digital file email to you.
Can we make changes to the design?
Yes, well
As we create all our designs here, we can amend most things.  We can swap over poems from design to design, etc...  PLease contact us priot for confirmation.
We can also amend any parts of the certificates. Change wording etc...  For example in the past, we've added "Dedication", instead of Christening 
We can even remove sections, such as the Priest signature, etc.   


~ Shipping FAQ's ~
How long will it take to receive my order?
Once you have approved the proof , we print and post within 48 hours.
We post monday to friday, so if you approve the proof on a Thursday or Friday, it will not be posted until Monday.
We ship Australia wide.
Approx postage times ( as per aussie Post website)
Melb Metro                                                             1-4 business days
Vic country and interstate capital cities                     4-6 business days
Interstate country                                                    4-6 business days
no international postage. However you can purchase a digital file and print yourself.
How is my item packaged for postage?
All items are placed in a zip lock bag and then posted in a rigid envelope for protection. 
We clearly mark " Do Not Bend" on the envelope. 
The Envelope is C4 in size, thus being too large for the normal letter box.
Your postie will most likely bring it to your door or card the item to be picked up at the post office.
Can my parcel be Express Posted?
Yes, please contact us as we will need to send you an invoice.  An extra $7.00 for express post is charged.
Do you ship overseas?
Unfortunately we do NOT ship outside of Australia.
However, we may be able to email you a digital file if requested.
Please "contact us" to discuss
~ Returns ~
As most of our items are personalised. We only offer returns if the item received differs from the proof you approved.
~ Customer Service ~
Customer Service is our highest priority. 
Please be assured that we will spend the time and effort in making your product to your specification and of course we will give you a friendly and prompt experience
~ Disclaimer ~

All designs are created by Personalised Productions Affordable Poems Placemats Keepsakes.

Designs and Copyright remain the property of Personalised Productions Affordable Poems Placemats Keepsakes and cannot be reproduced.

Clipart is freeware or created by Personalised Productions Affordable Poems Placemats Keepsakes.



 ~ Thanking you ~



ABN: 27 941 939 540